How can we help?

Update the app and your device to their latest versions, then close the app and open it again.

If it keeps happening, send us a message: choose the app, and tell us what you were doing when it happened, which device you use and its system version.

Purchases from the App Store are handled by Apple, so refunds are too. You can ask for one at reportaproblem.apple.com.

Subscriptions are billed by Apple, and you manage them in your Apple Account. On iPhone or iPad, open Settings, tap your name, then Subscriptions. On a Mac, open the App Store, click your name, then Account Settings.

If you cancel, you keep what you've paid for until the end of the current period.

Sign in with the same Apple Account and download the app again from the App Store; you won't pay twice. A subscription comes back on its own, or use Restore purchases in the app's settings.

Each app's page here says which devices it's for, and its App Store page lists the system versions it needs under Compatibility.

Mostly on your own devices, and in your own iCloud for the apps that sync. Our privacy policy has a part for each app that says exactly what it keeps, where, and anything it sends elsewhere.

Please do. Send us a message, choose the app it's for, and tell us what you'd like it to do.

No. It has no cookies, analytics or tracking, and a message you send goes to our inbox without being stored here. The privacy policy has the details.